Refund Policy

This Refund Policy explains when refunds are available for UniPOS software licences, custom development work and related services purchased through theunipos.org or our sales team.

We want you to be confident before you buy. If something is not right, talk to us — most issues are resolved with support, configuration or a licence adjustment rather than a refund.

Summary of refund eligibility

Product	Refund window	Conditions
Starter (free)	Not applicable	No payment is taken, so there is nothing to refund.
Basic — Rs. 8,000 lifetime	7 days from purchase	Available if the licence has not been activated, installed or configured.
Enterprise — custom pricing	Per your agreement	Governed by the quotation and statement of work you sign.
Custom software development	Milestone based	Deposits are non-refundable once discovery or development has started.
Third-party items (hardware, domains, SMS/email credits)	Not refundable	Covered by the supplier's own warranty or terms.

Software licences

UniPOS licences are digital products. Because a licence key gives immediate access to the software, refunds are offered only while the licence is unused — meaning it has not been activated, installed, configured or connected to live business data.

If you purchased in error, contact us within 7 days of payment with your order details. Once we confirm the licence is unused, we will cancel it and refund the amount paid to your original payment method.

Custom software development

Custom development is billed against an agreed scope and milestones. Our refund terms are:

The initial deposit secures your place in our schedule and covers discovery, planning and design. It is non-refundable once work has begun.
If we fail to deliver a paid milestone, you may request a refund for that milestone, or we will complete the work at no additional cost — your choice.
Milestones already delivered and accepted are not refundable.
If you cancel mid-project, you pay for work completed to date and receive any files produced, subject to the terms of your agreement.

Subscriptions and recurring services

Where a plan is billed monthly or annually, you may cancel at any time and the cancellation takes effect at the end of the current billing period. We do not provide pro-rated refunds for partially used periods, but you keep access until the period ends.

Non-refundable items

Licences that have been activated, installed or configured.
Custom development work already delivered and accepted.
Setup, installation, data migration, training and consultancy hours already performed.
Third-party products and services, including hardware, domain names, SMS credits and payment-gateway fees.
Amounts withheld by a payment provider as transaction or currency-conversion fees.

Hardware and third-party products

Receipt printers, barcode scanners, cash drawers and similar hardware are supplied by third parties. Faulty items are handled under the manufacturer's warranty. We are happy to help you raise a warranty claim, but UniPOS does not itself refund hardware purchases.

How to request a refund

Send us the following and we will confirm receipt within two business days:

Your name, business name and contact number.
The invoice or payment reference.
The licence key or account email used at purchase.
A short description of the reason for the request.

Processing time

Approved refunds are processed within 7 to 14 business days. The money is returned to your original payment method; your bank or payment provider may take additional time to post it to your account. Refunds are issued in the currency and amount originally received, less any non-refundable third-party fees.

Chargebacks and disputes

If you believe a charge is incorrect, please contact us first — we can usually resolve it faster than a bank dispute. Raising a chargeback for a licence that has been delivered and activated may result in suspension of the account while the dispute is investigated.

Your statutory rights

Nothing in this policy limits rights you may have under the consumer protection laws of Sri Lanka or any other applicable law that cannot be excluded by agreement.

Changes to this policy

We may update this Refund Policy to reflect changes in our products or the law. The current version always applies to purchases made after it is published on this page.

Contact us

Questions about a refund? Message us on WhatsApp or use the chat widget on this site and our team will help.